BUS 211 - Baldrige Principles and Introduction to Quality Standards

3 Credits

This course provides students with an introduction to the history of the quality movement in American industry in the 20^th and 21^st centuries and presents the principles of the Baldrige Quality assessment process. By direct exposure to these concepts and principles, students will be prepared to recognize and apply these as they enter their upper division coursework in The Malcolm Baldrige School of Business. Students will also be introduced to contemporary quality assurance systems, measurements and tools and learn to apply these in business situations.
Prerequisites: MGT 105.